What certifications are required for designated managers and employees at a Crave restaurant?

According to Crave's 2025 Franchise Disclosure Document, certain managers and other employees designated by Crave must obtain specific certifications. These include ServSafe certification (or a similar certification) and completion of alcohol awareness or TIPS training. The FDD indicates that cashiers are among the employees who must complete alcohol awareness or TIPS training.

This requirement ensures that Crave restaurants adhere to industry standards for food safety and responsible alcohol service. ServSafe certification typically covers topics such as foodborne illness prevention, proper food handling, and maintaining sanitary conditions. Alcohol awareness training, such as TIPS, focuses on preventing intoxication, underage drinking, and drunk driving.

For a prospective Crave franchisee, this means budgeting for the costs associated with these certifications for designated employees. It also means ensuring that training programs are completed and kept up to date, as these certifications may require renewal. Failure to comply with these certification requirements could result in fines or other penalties from regulatory agencies.

It is important for prospective franchisees to clarify with Crave which specific positions require these certifications and what the approved training programs are. Understanding these requirements is crucial for maintaining compliance and ensuring the safe and responsible operation of a Crave franchise.