What certification requirements does Crave have for managers operating the Franchised Business?
Crave Franchise · 2025 FDDAnswer from 2025 FDD Document
TICIPATE IN THE ACTUAL OPERATION OF THE FRANCHISE BUSINESS**
You must designate and always retain an individual to serve as the general manager who will be a full-time employee responsible for the daily operation of the Franchised Business (the "General Manager"). The General Manager must have relevant food service experience, must satisfy our educational and business criteria as provided to you in the Manual or other written instructions, must satisfy the applicable training requirements in the Franchise Agreement, and must meet the qualifications, including completing all training and obtaining all certifications required by us to act as a General Manager. We recommend, but do not require, that you or one of the Principals acts as the General Manager. We do not require you to be actively involved in the daily operation of your Franchised Business, but you must still make sure that your Franchised Business is being operated according to the terms of your Franchise Agreement and the Manual.
Source: Item 15 — OBLIGATION TO PARTICIPATE IN THE ACTUAL OPERATION OF THE FRANCHISE BUSINESS (FDD pages 48–49)
What This Means (2025 FDD)
According to Crave's 2025 Franchise Disclosure Document, all managers, including the General Manager and any assistant managers, must successfully complete Crave's training program and be certified by them to operate the Franchised Business.
The General Manager, who is responsible for the daily operation of the Franchised Business, must meet additional criteria. They must have relevant food service experience, satisfy Crave's educational and business criteria as provided in the Manual or other written instructions, and fulfill the applicable training requirements outlined in the Franchise Agreement. The General Manager must also meet all qualifications, including completing all training and obtaining all certifications required by Crave to act as a General Manager.
Crave requires at least one certified manager to be on-site whenever the Franchised Business is open. If a General Manager cannot serve in their position or no longer meets the requirements, they must be replaced within 30 days. This ensures that the Franchised Business is always under the supervision of a qualified and certified individual, maintaining operational standards and compliance.