Is additional training and/or certification required periodically for Crave franchisees?
Crave Franchise · 2025 FDDAnswer from 2025 FDD Document
isee meeting, such as a resort hotel, but we will not designate an unreasonably expensive site.
In addition to our initial training program, you, your managers, and any other personnel we designate must be ServSafe/TIPS (alcohol awareness), or similarly, certified. The cost of these certifications is not included in the initial franchise fee, and we do not provide certification. You may need to receive periodic additional training and/or certification.
Confidential Operations Manual: The Table of Contents for our Manual is attached to this Disclosure Document as Exhibit E. Our Manual contains approximately 60 pages.
Computer and Point-of-Sale Systems: You must purchase or lease and use certain point-of-sale systems, computer hardware and software that meet our specifications and that are capable of electronically interfacing with our computer system.
We currently require you to purchase and use the Clover point-of-sale system including the associated hardware and software with back-office systems. The estimated cost of these systems is between $1,500 and $5,500 for a Restaurant and between $1,000 and $2,500 for a Food Truck. The point-of-sale and computer systems will provide order processing, business reports, credit card processing, inventory control and other functions.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 32–42)
What This Means (2025 FDD)
According to Crave's 2025 Franchise Disclosure Document, franchisees, their managers, and other designated personnel must obtain ServSafe/TIPS (alcohol awareness) certification, or a similar certification. The cost for these certifications is not included in the initial franchise fee, and Crave does not provide the certification itself. The FDD states that franchisees may need to receive periodic additional training and/or certification.
Crave may also choose to hold refresher training courses, and may require franchisees, their general managers, and/or other personnel to attend. Crave does not anticipate charging a fee for refresher training, but the franchisee will be responsible for all expenses incurred by their trainees, including travel, lodging, meals, and wages.
Additionally, Crave may choose to hold an annual meeting of franchisees to provide additional training, introduce new products or changes to the system, or for other reasons. Attendance at the annual meeting may be mandatory for franchisees, their general managers, and/or other Franchised Business personnel. Crave does not anticipate charging a fee to attend the meeting, but the franchisee will pay for all expenses incurred by their attendees, including travel, lodging, meals, and wages.