What access to the Computer System and Required Software must a Crave franchisee provide to the franchisor?
Crave Franchise · 2025 FDDAnswer from 2025 FDD Document
mbursement of travel and living expenses.
- 7.5.7 To maintain a competent, conscientious, trained staff and to take such steps as are necessary to ensure that your employees preserve good customer relations and comply with such dress code as we may reasonably prescribe from time to time.
- 7.5.8 To install and maintain equipment and a telecommunications line in accordance with our specifications to permit us to access and retrieve by telecommunication any information stored on a point-of-sale system (or other computer hardware and software) you are required to utilize at the Franchised Business as specified in the Manual, thereby permitting us to inspect and monitor electronically information concerning your Franchised Business, Gross Sales and such other information as may be contained or stored in such equipment and software. You shall obtain and maintain high speed internet access and/or other means of electronic communication, as specified by us from time to time. It shall be a material default under this Agreement if you fail to maintain such equipment, lines and communication methods in operation and accessible to us at all times throughout the term of this Agreement. We shall have access as provided herein at such times and in such manner as we shall from time to time specify.
- 7.5.9 To honor all credit, charge, courtesy or cash cards or other credit devices required or approved by us. You must obtain our written approval prior to honoring any previously unapproved credit, charge, courtesy or cash cards or other credit devices.
- 7.5.10 To issue and honor any loyalty cards that we designate or approve for the System.
- 7.5.11 To sell or otherwise issue gift cards or certificates (together "Gift Cards") that have been prepared utilizing the standard form of Gift Card provided or designated by us, and only in the manner specified by us in the Manual or otherwise in writing, and pay any fees required in relation to implementing and maintaining the Gift Card program. You shall fully honor all Gift Cards that are in the form provided or approved by us regardless of whether a Gift Card was issued by you or another Crave business. You shall sell, issue, and redeem (without any offset against any Royalty Fees) Gift Cards in accordance with procedures and policies specified by us in the Manual or otherwise in writing, including those relating to procedures by which you shall request reimbursement for Gift Cards issued by other Crave businesses and for making timely payment to us, other operators of Crave businesses, or a third-party service provider for
Gift Cards issued from the Franchised Business that are honored by us or other Crave business operators. We reserve the right to alter the terms and conditions of any gift card or loyalty programs, including reserving the right to apply changes retroactively to benefits already accrued under such programs.
7.6 Proprietary Products
You acknowledge and agree that we and our affiliates may develop for use in the System certain products which are prepared from confidential proprietary recipes and which are trade secrets of us and our affiliates, and other proprietary products bearing the Marks. Because of the importance of quality and uniformity of production and the significance of such proprietary products in the System, it is to the mutual benefit of the parties that we closely control the production and distribution of such proprietary products. Accordingly, you agree that if such proprietary products become a part of the System, you shall use only our secret recipes and proprietary products and shall purchase all of your requirements for such proprietary products solely from us or from a source designated by us.
Source: Item 23 — RECEIPTS (FDD pages 63–253)
What This Means (2025 FDD)
According to Crave's 2025 Franchise Disclosure Document, franchisees must provide unimpeded access to their Computer System and Required Software to Crave, in the manner, form, and at the times requested by Crave. The Point-of-Sale Systems are considered part of the Computer System. Franchisees are also required to install and maintain equipment and a telecommunications line that allows Crave to access and retrieve any information stored on the point-of-sale system or other required computer hardware and software. This allows Crave to electronically inspect and monitor information concerning the franchisee's business, Gross Sales, and other stored information.
Crave may also specify the information that franchisees must collect and maintain on their computer systems. Franchisees must provide reports from the data collected as reasonably requested. All data pertaining to the franchised business, created or collected in connection with the system, or concerning the business's customers is owned exclusively by Crave. Crave has the right to use this data in any manner they deem appropriate without compensating the franchisee; however, Crave licenses the use of such data back to the franchisee for the term of the agreement, at no additional cost, solely for use in connection with the franchised business.
Furthermore, franchisees must comply with Crave's requirements for establishing and maintaining telecommunications connections between their computer system and Crave's Intranet, or other computer systems as reasonably required. Failure to maintain the equipment, lines, and communication methods in operation and accessible to Crave at all times throughout the term of the agreement constitutes a material default under the agreement. Franchisees are also responsible for paying all fees and expenses for required technology, including costs related to the Computer System, Required Software, and Computer Upgrades.