Under what circumstances does Craters & Freighters conduct additional on-site visits to a franchise?
Craters_Freighters Franchise · 2025 FDDAnswer from 2025 FDD Document
At any point during the first year of Franchisee's operation of the Franchised Business, upon request by Franchisee, Franchisor will conduct one (1) additional on-site visit for three (3) business days at no charge to Franchisee.
Thereafter, Franchisor will provide Franchisee with on-site visits upon reasonable request by Franchisee or in the event Franchisor solely determines that an on-site visit is necessary.
In either scenario, Franchisee must pay all of Franchisor's travel and living expenses for such on-site visit(s) plus Franchisor's thencurrent daily per-diem fee as set forth in the Operations Manuals.
Source: Item 22 — CONTRACTS (FDD pages 49–50)
What This Means (2025 FDD)
According to the 2025 Craters & Freighters Franchise Disclosure Document, Craters & Freighters provides on-site support to franchisees under specific conditions. During the first year of operation, a franchisee can request one additional on-site visit, lasting three business days, at no charge. This initial visit aims to provide crucial support during the critical startup phase.
After the first year, Craters & Freighters will conduct on-site visits if the franchisee reasonably requests one or if Craters & Freighters determines that a visit is necessary. This suggests that Craters & Freighters monitors franchise performance and offers assistance when needed, ensuring brand standards and operational efficiency are maintained.
However, these subsequent on-site visits are not free. The franchisee is responsible for covering all of Craters & Freighters' travel and living expenses, as well as a daily per-diem fee, as detailed in the Operations Manuals. This cost should be factored into the franchisee's budget, as these visits could be essential for troubleshooting issues or improving operations. The ongoing support from Craters & Freighters also includes telephone conversations, regional and national conventions, group conference calls, online communications, and an intranet, offering multiple channels for assistance.