After termination of the Craters & Freighters agreement, what must the franchisee do with the telephone numbers associated with the franchised business?

According to the 2025 Craters & Freighters Franchise Disclosure Document, after the termination of the franchise agreement, the franchisee must discontinue using all telephone numbers associated with the franchised business. Furthermore, the franchisee is required to transfer these telephone numbers to Craters & Freighters. This ensures that Craters & Freighters maintains control over the business's contact information and customer access after the franchise agreement ends.

This requirement is fairly standard in franchising, as it protects the brand's presence and customer relationships. By transferring the phone numbers, Craters & Freighters can continue to serve customers in the area and redirect calls to another franchisee or a company-owned location. This prevents confusion among customers and ensures a smooth transition.

For a prospective franchisee, this means understanding that the phone numbers developed during the franchise operation become the property of Craters & Freighters upon termination. Franchisees should factor this into their business planning, particularly if they intend to continue in a similar business after the franchise agreement ends. They will need to establish new contact information and marketing strategies to reach customers without using the Craters & Freighters brand or associated phone numbers.