Does Craters & Freighters reserve the right to access a franchisee's electronic information and data?
Craters_Freighters Franchise · 2025 FDDAnswer from 2025 FDD Document
We reserve the right to independently access your electronic information and data through a proprietary data management and intranet system, and to collect and use your electronic information and data in any manner we choose to promote the development of the franchise system and the sale of franchises. Such information will include Business Records with respect to customers, and other service professionals of, and related to, the Franchised Business, including all names, addresses, phone numbers, e-mail addresses, customer purchase records, and all other records contained in the data management and intranet system, all of which we own. There is no contractual limitation on our right to receive or use such information through our proprietary data management and intranet system.
You are solely responsible for protecting yourself from viruses, computer hackers, and other communications and computer-related problems, and you may not sue us for any harm caused by these communications and computer-related problems.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 22–29)
What This Means (2025 FDD)
According to Craters & Freighters' 2025 Franchise Disclosure Document, Craters & Freighters retains the right to access a franchisee's electronic data. Specifically, Craters & Freighters can independently access a franchisee's electronic information and data through its proprietary data management and intranet system.
Craters & Freighters can collect and use this electronic information and data in any manner it chooses to promote the development of the franchise system and the sale of franchises. The information includes business records related to customers and other service professionals connected to the franchised business. This encompasses names, addresses, phone numbers, email addresses, customer purchase records, and all other records contained in the data management and intranet system, all of which Craters & Freighters owns.
The FDD states that there is no contractual limitation on Craters & Freighters' right to receive or use such information through its proprietary data management and intranet system. However, the franchisee is solely responsible for protecting themselves from viruses, computer hackers, and other communications and computer-related problems, and the franchisee may not sue Craters & Freighters for any harm caused by these issues.