Does Craters & Freighters require franchisees to purchase specific software and hardware?
Craters_Freighters Franchise · 2025 FDDAnswer from 2025 FDD Document
oughout the Initial Term and any Successor Term, according to the requirements and standards established by Franchisor.
- 6.7 Proprietary Software, Other Software, and Hardware. During this Agreement, Franchisor will grant Franchisee with the right to use the Proprietary Software. Franchisee agrees to use the Proprietary Software and comply with all rules and requirements established by Franchisor from time to time relating to such Proprietary Software. Franchisee must purchase any additional select software, hardware (which will accept the software required by Franchisor), dedicated telephone and power lines, and other computer related accessories, peripherals, and equipment as required by Franchisor. Franchisee must obtain high-speed communication access for its computer system such as broadband, DSL, or other high-speed capacity. Franchisee agrees to maintain such computer system and software program in good repair at its expense. The aggregate cost of Franchisee's obligations to carry out upgrades of the computer system, addition of
Source: Item 22 — CONTRACTS (FDD pages 49–50)
What This Means (2025 FDD)
According to Craters & Freighters' 2025 Franchise Disclosure Document, franchisees are required to use Craters & Freighters' proprietary operating software. This software serves as the central platform for processing customer jobs and managing royalty reports. In addition to the proprietary software, Craters & Freighters also mandates the use of select additional software, hardware, dedicated telephone and power lines, and other computer-related accessories and equipment.
The FDD specifies that franchisees must purchase hardware that is compatible with the software required by Craters & Freighters. Franchisees are also obligated to secure high-speed communication access for their computer systems, such as broadband or DSL. Furthermore, franchisees are responsible for maintaining their computer systems and software in good repair at their own expense.
The agreement stipulates that the aggregate cost for franchisees to carry out upgrades, add components, or replace components of the computer system will not exceed $5,000 per year during the term of the agreement. This provides a limit to the potential annual expenses related to maintaining and updating the required technology. Prospective franchisees should factor these technology requirements and associated costs into their initial investment and ongoing operational expenses.