For what purposes may Craters & Freighters contact a franchisee's customers, suppliers, and other service providers?
Craters_Freighters Franchise · 2025 FDDAnswer from 2025 FDD Document
We own and have the right to inspect, copy and use all records with respect to the customers, suppliers, and other service providers of, and related in any way to your Franchised Business. This includes, without limitation, all databases (whether in print, electronic, or other form), including, among other things, all names, addresses, phone numbers, e-mail addresses, and customer purchase records. We may use or transfer the records in any way we wish, both before and after any termination, expiration, repurchase, transfer or otherwise. We may contact any or all of your customers, suppliers, and other service providers for quality control, market research, and such other purposes, as we deem appropriate, in our sole discretion.
Source: Item 14 — PATENTS, COPYRIGHTS AND PROPRIETARY INFORMATION (FDD pages 34–35)
What This Means (2025 FDD)
According to the 2025 Craters & Freighters Franchise Disclosure Document, Craters & Freighters maintains the right to contact a franchisee's customers, suppliers, and other service providers for specific purposes. Craters & Freighters owns and has the right to inspect, copy, and use all records related to a franchisee's customers, suppliers, and other service providers. This includes databases containing names, addresses, phone numbers, email addresses, and customer purchase records. Craters & Freighters can use or transfer these records as they wish, both during and after the franchise agreement.
Specifically, Craters & Freighters may contact these parties for quality control and market research. Additionally, they may contact them for any other purposes they deem appropriate at their sole discretion. This broad allowance gives Craters & Freighters significant latitude in how they interact with a franchisee's business relationships.
This provision allows Craters & Freighters to gather data and insights from various sources connected to the franchisee's business. While this could benefit the franchise system as a whole through improved quality control and market understanding, it also means that Craters & Freighters has direct access to and influence over the franchisee's business relationships. A prospective franchisee should consider the implications of this level of franchisor involvement and control.