What is the purpose of the Craters & Freighters Proprietary Software regarding customer jobs?
Craters_Freighters Franchise · 2025 FDDAnswer from 2025 FDD Document
Franchisor will develop, maintain, and grant Franchisee the right to use Franchisor's proprietary operating software ("Proprietary Software").
The Proprietary Software will be the central platform the Franchised Business uses to process customer jobs from start to finish with consistency, efficiency, and accuracy.
Additionally, all royalty reports submitted by the Franchised Business will be managed exclusively through the Proprietary Software, which is also designed to assist Franchisee in streamlining operations and complying with Franchisor's standards.
Source: Item 22 — CONTRACTS (FDD pages 49–50)
What This Means (2025 FDD)
According to the 2025 Craters & Freighters Franchise Disclosure Document, the Proprietary Software serves as the central platform for franchisees to manage customer jobs. This software is designed to ensure consistency, efficiency, and accuracy throughout the entire job process, from start to finish.
In practical terms, this means that Craters & Freighters franchisees will use the software to handle all aspects of a customer's project, which likely includes initial quoting, scheduling, tracking, and final billing. The intention is to standardize these processes across all franchise locations, which helps maintain brand consistency and service quality.
Additionally, the Proprietary Software is used to manage royalty reports submitted by the franchise. The software is designed to assist the franchisee in streamlining operations and complying with Craters & Freighters' standards. This suggests that the software is not only a tool for managing customer interactions but also for ensuring compliance with the franchisor's operational and reporting requirements.