What pre-opening assistance and services will Craters & Freighters (or its designee) provide to franchisees before they open their business?

Before you open your business, we (or our designee) will provide the following assistance and services to you:

• (1) Designate your Territory (See Section 1.2 of the Franchise Agreement).
• (2) We will use reasonable efforts to assist you with locating a suitable site ("Premises") for your Franchised Business. (See Section 4.1 of the Franchise Agreement). We do not generally own and lease the premises of any Craters & Freighters Franchised Business to any franchisee.
• (3) We will provide you mandatory or suggested specifications for the premises of a Craters & Freighters Franchised Business including but not limited to those involving dimensions, design, image, interior layout, décor, fixtures, equipment, computer hardware and software, signs, and color scheme which we have approved based on our standards for quality, design, appearance, function, and performance. (See Section 4.3 of the Franchise Agreement).
• (4) We will review your construction plans and specifications for your Franchised Business. (See Section 4.3 of the Franchise Agreement). You are solely responsible, at your own expense, for all of the following relating to developing and furnishing the Premises: (i) securing all required financing; (ii) obtaining all required permits and licenses; (iii) complying with all required permits and licenses; (iv) complying with all applicable laws and the Lease; (v) constructing all required improvements and decorating the Premises in compliance with the approved construction plans and our then-current specifications relating to approved brands, types, or models; (vi) purchasing and installing all required fixtures, equipment, and signs required for the Premises; (vii) placing or displaying at the Premises (interior and exterior) only such signs, emblems, lettering, logos, and display materials that Franchisor approves from time to time; and (viii) purchasing an opening inventory of materials and supplies, including the equipment.
• (5) We will provide you with initial training. (See Section 5.1 of the Franchise Agreement). Other than the initial training any of your employees receives from us in connection with the initial training program described below, you are solely responsible for hiring, firing, training, setting hours for, and supervising all of your employees.
• (6) We will provide you with access to the Operations Manuals. (See Section 5.2 of the Franchise Agreement and Table of Contents for Operations Manuals).
• (7) We will provide you with promotional support for the opening of your Franchised Business. (See Section 5.3 of the Franchise Agreement).
• (8) We will grant you the right to use our proprietary operating software ("Proprietary Software"). The Proprietary Software will be the central platform your Franchised Business uses to process customer jobs from start to finish with consistency, efficiency, and accuracy. Additionally, all royalty reports submitted by your Franchised Business will be managed exclusively through the Proprietary Software, which

is also designed to assist you in streamlining operations and complying with our standards. (See Section 5.4 of the Franchise Agreement).

• (9) We will establish one or more email addresses for you to use exclusively in connection with your Franchised Business. (See Section 5.5 of the Franchise Agreement).
• (10) We will establish and maintain a stand-alone website for you ("Franchisee Geosite"), which is separate and apart from our website. The Geosite will include the contact information for your Franchised Business and various customer-oriented functions relating to products and services offered by your Franchised Business. (See Section 5.6 of the Franchise Agreement).
• (11) After the initial training, upon your request, we will spend three (3) business days with you at your Franchised Business within ninety (90) days of the Franchised Business's initial opening. (See Section 5.7 of the Franchise Agreement).

Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 22–29)