On what page of the Craters & Freighters FDD can I find information about the Call Center?
Craters_Freighters Franchise · 2025 FDDAnswer from 2025 FDD Document
for its local market, subject to the requirements set forth in Section 9.5 above. Franchisee may not develop its own individual location website or any other Internet presence.
- 9.7 Call Center. Franchisor reserves the right to establish, operate, or contract with one or more call centers for the purpose of receiving incoming telephone calls or other communications from prospective customers and/or placing outbound telephone calls or other communications to prospective customers. Such call center(s) may be operated by Franchisor, an Affiliate of Franchisor, or an independent third-party. Franchisor may, but is not obligated to, allocate business generated by such telephone calls or other communications to Franchisee; provided, however, Franchisor will use its best efforts to direct telephone calls or other communications from prospective customers located in the Territory to Franchisee.
Source: Item 22 — CONTRACTS (FDD pages 49–50)
What This Means (2025 FDD)
According to the 2025 Craters & Freighters Franchise Disclosure Document, information regarding the call center can be found on page 124. Specifically, section 9.7 of the franchise agreement outlines Craters & Freighters' right to establish and operate call centers. These call centers may handle incoming and outgoing communications with prospective customers and may be run by Craters & Freighters, its affiliates, or a third party.
Craters & Freighters retains the right to allocate business generated by the call centers to franchisees, and the company states it will make its best effort to direct calls from prospective customers within a franchisee's territory to that franchisee. The FDD also states that Craters & Freighters reserves the right to use marketing funds to operate these call centers.
This section of the FDD is important for prospective franchisees as it clarifies how leads may be generated and distributed. It also highlights the potential for marketing funds to be used for a centralized call center, which could impact the funds available for other marketing initiatives at the local level.