Is Craters & Freighters obligated to provide ongoing training?
Craters_Freighters Franchise · 2025 FDDAnswer from 2025 FDD Document
During the term of the Franchise Agreement, we (or our designee) may provide the following assistance and services to you:
- (1) At any point during the first year of your operation of the Franchised Business, upon your request, we will conduct one (1) additional on-site visit for three (3) business days at no charge to you. After that visit, we will provide you with on-site visits at your reasonable request or if we determine that such an onsite visit is necessary. In either scenario, you must pay all of our travel and living expenses and the current daily per-diem fee as set forth in the Operations Manuals. (See Section 5.8 of the Franchise Agreement).
- (2) We will provide and maintain support for you in connection with the operation of your Franchised Business. Such support may be provided by telephone conversations, regional and national conferences, site visits, group conference calls, online communications, through an intranet operated by us, and any other means we determine. (See Section 5.9 of the Franchise Agreement).
- (3) We will provide periodic ongoing training to you and/or your Designated Manager and other managers to attend periodic courses or training meetings with respect to new methods, techniques, equipment, services, and procedures. (See Section 5.10 of the Franchise Agreement).
- (4) We will administer the Marketing Fund. (See Section 5.11 of the Franchise Agreement).
- (5) We will review and approve (or reject) marketing and advertising materials proposed by you relating to the Franchised Business. (See Section 5.12 of the Franchise Agreement).
- (6) We will maintain the Franchisee Geosite. (See Section 5.13 of the Franchise Agreement).
- (7) We will use commercially reasonable efforts to keep you informed regarding information on carrier tariffs, vendors, and related topics. (See Section 5.14 of the Franchise Agreement).
- (8) We may establish and manage one or more Cooperatives. (See Section 9.8 of the Franchise Agreement).
Site Selection Criteria
You must select the area and Premises for your Franchised Business subject to our consent. You must select a suitable site for your Franchised Business within sixty (60) days after you sign the Franchise Agreement. Before leasing the site for your Franchised Business, you must submit to us, in the form we specify, a description of the site and any other information we may require. We will have five (5) business days after receiving this information from you to accept or reject the proposed site.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 22–29)
What This Means (2025 FDD)
According to Craters & Freighters' 2025 Franchise Disclosure Document, Craters & Freighters may provide ongoing training during the term of the Franchise Agreement. This may include periodic courses or training meetings regarding new methods, techniques, equipment, services, and procedures for the franchisee, their Designated Manager, and other managers.
However, attendance to these courses is not entirely optional. Craters & Freighters may require the franchisee and/or their Designated Manager and/or their Lead Salesperson to attend these periodic courses at designated times and locations. The franchisee is responsible for all travel and living expenses associated with attending these courses.
In addition to formal courses, Craters & Freighters will provide and maintain support for the franchisee's business operations through various means, including telephone conversations, regional and national conferences, site visits, group conference calls, online communications, and an intranet. Craters & Freighters will also conduct one additional on-site visit for three business days at no charge during the first year of operation, with subsequent visits available at the franchisee's request or if deemed necessary by Craters & Freighters, though these will incur travel, living expenses, and a per-diem fee as outlined in the Operations Manuals.