Is Craters & Freighters obligated to provide ongoing maintenance to the franchisee's computer system?
Craters_Freighters Franchise · 2025 FDDAnswer from 2025 FDD Document
You will be responsible for maintaining the computer system and software programs in good repair at your expense. We anticipate that you may be required to upgrade or update the computer system during the term of the franchise. We are not obligated to provide you with ongoing maintenance, repairs, upgrades or updates to your computer system. It is difficult to estimate the cost of maintaining, updating or upgrading your computer system or software as it will depend on your repair history, local cost of such services in its area and technological advances, which we cannot predict at this time. We currently estimate these costs to range from $1,000 to $2,000 per year, although these costs could change frequently and significantly over time as technology changes. However, the aggregate cost of your obligations to carry out upgrades of the computer
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 22–29)
What This Means (2025 FDD)
According to the 2025 Craters & Freighters Franchise Disclosure Document, Craters & Freighters is not obligated to provide ongoing maintenance, repairs, upgrades, or updates to the franchisee's computer system. The franchisee is responsible for maintaining the computer system and software programs in good repair at their own expense.
The franchisee is also responsible for purchasing any additional hardware, upgrades, software, internet connection, service, dedicated telephone and power lines, and other computer-related accessories, peripherals, and equipment. Craters & Freighters requires franchisees to purchase data processing software and an accounting software program to go along with their proprietary software.
Craters & Freighters estimates that the costs of purchasing these items range from approximately $2,000 to $4,000, but these estimated costs may change over time as technology changes. Craters & Freighters estimates these costs to range from $1,000 to $2,000 per year, although these costs could change frequently and significantly over time as technology changes. However, the aggregate cost of the franchisee's obligations to carry out upgrades of the computer system, addition of components to the computer system, and replacement of components to the computer system will not exceed $5,000 per year during the term of the Franchise Agreement.