How long does Craters & Freighters take to review a request to use a non-approved supplier?
Craters_Freighters Franchise · 2025 FDDAnswer from 2025 FDD Document
If you desire to use suppliers other than those which have been approved by us, you must submit your request to us in writing. We will then review the request and notify you of our approval or disapproval within 30 days. We apply the following general criteria in approving a proposed supplier: ability to provide sufficient quantity of product; quality of products and/or services at competitive prices; production and delivery capability; and dependability and general reputation of the supplier. If we develop additional criteria for supplier approval, those criteria will be made available to you. We may revoke our approval of an alternative supplier in the event that we receive complaints from franchisees, customers or other sources.
Source: Item 8 — RESTRICTIONS ON SOURCES OF PRODUCTS AND SERVICES (FDD pages 18–20)
What This Means (2025 FDD)
According to Craters & Freighters's 2025 Franchise Disclosure Document, if a franchisee wants to use a supplier not already approved by Craters & Freighters, they must submit a written request. Craters & Freighters will then review this request and notify the franchisee of their decision, either approval or disapproval, within 30 days. This process ensures that Craters & Freighters maintains control over the quality and consistency of products and services used within its franchise system.
When evaluating a proposed supplier, Craters & Freighters considers several factors. These include the supplier's ability to provide a sufficient quantity of the product, the quality of the products and/or services offered at competitive prices, the supplier's production and delivery capabilities, and the supplier's overall dependability and general reputation. These criteria are designed to ensure that any approved supplier can meet the demands of the franchise system while maintaining quality standards.
Craters & Freighters also retains the right to revoke approval of an alternative supplier if they receive complaints from franchisees, customers, or other sources. This provision protects the integrity of the Craters & Freighters brand and ensures that all suppliers meet ongoing performance expectations. Franchisees should be aware that while they can request alternative suppliers, Craters & Freighters has the final say and can change its approval based on feedback and performance.