What kind of support will Craters & Freighters provide for the opening of the Franchised Business?
Craters_Freighters Franchise · 2025 FDDAnswer from 2025 FDD Document
r business within fifteen (15) days after Franchisor notifies Franchisee that the conditions set forth in this Section 4.5 have been satisfied.
5. OBLIGATIONS OF FRANCHISOR.
5.1 Initial Training Program. Prior to the opening of the Franchised Business, Franchisor will furnish Franchisee with an initial training program regarding the operation of a Craters & Freighters Franchised Business in accordance with Franchisor's then-current initial training program (collectively, "Initial Training Program"). There is no limit on the number of people who may participate in the Initial Training Program, so long as Franchisee's owner(s) and the Designated Manager (as such term is defined below) participate and complete the Initial Training Program to Franchisor's satisfaction prior to opening the Franchised Business. Franchisee will be responsible for all travel and living expenses incurred in connection with participating in the Initial Training Program. If Franchisor determines it is necessary, Franchisor or a designee of Franchisor will provide Franchisee with approximately three (3) days of additional training at the Premises during normal business hours after the Franchised Business has opened. If Franchisor determines that
Franchisee needs more than the three (3) days of additional training referenced in the preceding sentence, Franchisee will pay to Franchisor an amount equal to Franchisor's then current daily rate and will reimburse Franchisor for the out-of-pocket expenses it incurred in providing such training including, but not limited to all travel and living expenses.
- 5.2 Operations Manuals. So long as Franchisor is in compliance with all terms and conditions of this Agreement, Franchisor will provide Franchisee with access to Franchisor's proprietary and confidential operations manuals ("Operations Manuals"), which will include all manuals, written materials, directives, books, pamphlets, bulletins, memoranda, order forms, packing slips, invoices, letters, e-mail, internet or intranet data, or other publications, documents, software programs, transmittances or communications, in whatever form (including electronic form) prepared by or on behalf of Franchisor for use by the System franchisees generally or for Franchisee in particular, containing information, methods, standards, operating procedures, requirements, instructions, information about (and processes involving) approved suppliers, and/or policies relating to the operation of a Craters & Freighters franchised business, as they may be added to, deleted, or otherwise amended by Franchisor from time to time. Franchisee acknowledges that Franchisor will have the right to delegate the performance of any portion of its obligations and duties hereunder to third parties from time to time, whether such third parties are agents of Franchisor or independent contractors, which Franchisor has contracted with to provide such services. Franchisee agrees in advance to any such delegation by Franchisor of any portion or all of its obligations and duties hereunder.
- 5.3 Promotional Support for Opening.
Source: Item 22 — CONTRACTS (FDD pages 49–50)
What This Means (2025 FDD)
According to the 2025 Craters & Freighters Franchise Disclosure Document, Craters & Freighters offers several forms of support to franchisees when opening their franchised business. This includes an initial training program, promotional support, and access to proprietary software.
The initial training program is provided to the franchisee before the opening of the business. There is no limit to the number of people who may participate in the initial training program, so long as the franchisee's owner(s) and designated manager participate and complete the program to Craters & Freighters' satisfaction. If Craters & Freighters determines it is necessary, Craters & Freighters will provide approximately three days of additional training at the premises after the business has opened. The franchisee is responsible for travel and living expenses incurred while participating in the initial training program.
Craters & Freighters will also provide promotional support for the opening of the franchised business. Additionally, franchisees will gain access to Craters & Freighters' proprietary operating software. This software serves as the central platform for processing customer jobs and managing royalty reports.
Craters & Freighters will also provide mandatory or suggested specifications for the premises of a Craters & Freighters Franchised Business including but not limited to those involving dimensions, design, image, interior layout, décor, fixtures, Equipment, computer hardware and software, signs, and color scheme which Franchisor has approved based on its standards for quality, design, appearance, function, and performance. Franchisee must provide Franchisor with the construction plans for the Premises, and receive Franchisor's written approval of such Construction Plans, before construction of the Premises commences.