What is the Craters & Freighters franchisee's responsibility regarding the use of Proprietary Software?
Craters_Freighters Franchise · 2025 FDDAnswer from 2025 FDD Document
Franchisor will develop, maintain, and grant Franchisee the right to use Franchisor's proprietary operating software ("Proprietary Software").
The Proprietary Software will be the central platform the Franchised Business uses to process customer jobs from start to finish with consistency, efficiency, and accuracy.
Additionally, all royalty reports submitted by the Franchised Business will be managed exclusively through the Proprietary Software, which is also designed to assist Franchisee in streamlining operations and complying with Franchisor's standards.
Franchisor will also require Franchisee to use select software, as solely determined by Franchisor.
Source: Item 22 — CONTRACTS (FDD pages 49–50)
What This Means (2025 FDD)
According to the 2025 FDD, Craters & Freighters requires franchisees to use proprietary operating software. Craters & Freighters will develop, maintain, and grant the franchisee the right to use this software.
The Proprietary Software serves as the central platform for processing customer jobs, ensuring consistency, efficiency, and accuracy. All royalty reports from the franchised business must be submitted through this software. The software is designed to streamline operations and ensure compliance with Craters & Freighters' standards.
In addition to the Proprietary Software, Craters & Freighters also requires franchisees to use select other software, as determined solely by Craters & Freighters. This ensures that franchisees adhere to the technological standards and operational methods established by the franchisor.