What are the Craters & Freighters franchisee's obligations regarding training and supervision of personnel?
Craters_Freighters Franchise · 2025 FDDAnswer from 2025 FDD Document
r any purpose whatsoever, and nothing in any aspect of the System or the Marks in any way shifts any employee or employment related responsibility from Franchisee to Franchisor. Franchisee agrees to be solely responsible for all employment decisions and, in accordance with Section 6.10 of this Agreement, to comply with all state, federal, and local hiring laws and functions of the Franchised Business, including without limitation, those related to hiring, firing, training, wage and hour requirements, compensation, promotion, record-keeping, supervision, discipline, and workplace safety of employees, paid or unpaid, full or part-time.
- 6.12 Compliance with Lease. Franchisee must comply with both the Lease and any additional leasehold covenants and regulations of the building in which the Premises is located. In the event the landlord of the Premises terminates the Lease due to Franchisee's default of such Lease, such termination of the Lease will also constitute a material breach of this Agreement by Franchisee, so long as Franchisor verifies Franchisee's alleged default(s) of such Lease.
- 6.13 Compliance with System Standards. To protect the reputation and goodwill of Franchisor and the System, and to maintain uniform standards of operation under the Marks, Franchisee will conduct the Franchised Business in strict accordance with the specifications, standards, operating procedures, and rules set forth in this Agreement, the Operations Manuals, and otherwise established and communicated by Franchisor (collectively the "System Standards"). Franchisee acknowledges the System Standards are intended to protect Franchisor's standards, systems, names, Marks, Confidential Information, and Trade Secrets (including but not limited to the Proprietary Software) and are not intended to control the day-to-day operation of Franchisee's Franchised Business.
Source: Item 22 — CONTRACTS (FDD pages 49–50)
What This Means (2025 FDD)
According to the 2025 Craters & Freighters Franchise Disclosure Document, franchisees are ultimately responsible for the training and supervision of their employees. Craters & Freighters provides initial and ongoing training programs for the franchisee and their designated manager, but the franchisee is responsible for all employment decisions, including hiring, firing, training, and supervising their employees.
The franchisee is required to comply with all state, federal, and local hiring laws, including wage and hour requirements, compensation, promotion, record-keeping, discipline, and workplace safety. Craters & Freighters offers training and support to protect the brand and assist in the business's operation, but the franchisee has sole responsibility for day-to-day operations, including employee matters.
Craters & Freighters franchisees must ensure that all employees provide courteous and professional services to customers, always keeping the customers' interests in mind while protecting the goodwill of the Craters & Freighters brand, system and franchised business. Franchisees must also handle all customer complaints and requests for refunds and adjustments in accordance with applicable laws, regulations, and Craters & Freighters' standards.