Can a Craters & Freighters franchisee sue the franchisor for harm caused by computer-related problems?
Craters_Freighters Franchise · 2025 FDDAnswer from 2025 FDD Document
You are solely responsible for protecting yourself from viruses, computer hackers, and other communications and computer-related problems, and you may not sue us for any harm caused by these communications and computer-related problems.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 22–29)
What This Means (2025 FDD)
According to the 2025 Craters & Freighters Franchise Disclosure Document, franchisees are explicitly responsible for protecting themselves from computer-related issues. This includes viruses and hackers. The FDD states that Craters & Freighters franchisees are prohibited from suing the franchisor for any damages or harm resulting from these types of computer or communication problems.
This stipulation places the onus on the franchisee to implement adequate cybersecurity measures and protect their systems. It is a fairly common practice in franchising for the franchisee to be responsible for their own technology and security.
Prospective Craters & Freighters franchisees should carefully consider this clause and factor in the costs of robust security systems, software, and IT support to mitigate potential risks. Understanding this responsibility is crucial before entering into a franchise agreement with Craters & Freighters.