Is a Craters & Freighters franchisee responsible for maintaining email addresses assigned by the franchisor?
Craters_Freighters Franchise · 2025 FDDAnswer from 2025 FDD Document
- (9) We will establish one or more email addresses for you to use exclusively in connection with your Franchised Business. (See Section 5.5 of the Franchise Agreement).
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 22–29)
What This Means (2025 FDD)
According to Craters & Freighters' 2025 Franchise Disclosure Document, the franchisor will establish one or more email addresses for the franchisee to use exclusively in connection with their franchised business. However, the FDD does not specify who is responsible for maintaining these email addresses.
While Craters & Freighters establishes the email addresses, the document does not explicitly state whether the franchisee or franchisor is responsible for the ongoing maintenance of these email addresses. Maintenance could include tasks such as managing storage, updating security settings, or handling technical issues.
Therefore, a prospective Craters & Freighters franchisee should seek clarification from the franchisor regarding the specific responsibilities for maintaining the email addresses provided, including who handles technical support, security updates, and data storage related to these email accounts.