Is the franchisee required to use other software besides the Craters & Freighters Proprietary Software?
Craters_Freighters Franchise · 2025 FDDAnswer from 2025 FDD Document
Franchisor will develop, maintain, and grant Franchisee the right to use Franchisor's proprietary operating software ("Proprietary Software").
The Proprietary Software will be the central platform the Franchised Business uses to process customer jobs from start to finish with consistency, efficiency, and accuracy.
Additionally, all royalty reports submitted by the Franchised Business will be managed exclusively through the Proprietary Software, which is also designed to assist Franchisee in streamlining operations and complying with Franchisor's standards.
Franchisor will also require Franchisee to use select software, as solely determined by Franchisor.
Source: Item 22 — CONTRACTS (FDD pages 49–50)
What This Means (2025 FDD)
According to the 2025 Craters & Freighters Franchise Disclosure Document, franchisees are required to use not only the Craters & Freighters Proprietary Software but also other select software. The Proprietary Software serves as the central platform for processing customer jobs and managing royalty reports.
The requirement to use additional software is determined solely by Craters & Freighters. This means franchisees must be prepared to adopt and integrate any software that Craters & Freighters deems necessary for the operation of the franchise.
For a prospective franchisee, this implies a need to budget for potential costs associated with these additional software programs, including subscription fees, training, and integration expenses. It also means staying adaptable to new technologies and being prepared to learn and use different software as mandated by Craters & Freighters. A prospective franchisee should inquire about what 'select software' they will be required to use.