Is a Craters & Freighters franchisee required to maintain email accounts established by the franchisor?
Craters_Freighters Franchise · 2025 FDDAnswer from 2025 FDD Document
- 6.9 Email Account(s).
Franchisee must maintain the email account(s) established by Franchisor for Franchisee's Franchised Business.
Franchisee agrees to use such email account(s) at all times when communicating within the System and the public.
Franchisee may not create or use any alternative or deviations of any email address(es) associated with such email account(s).
- 6.10 Compliance with Laws.
Source: Item 22 — CONTRACTS (FDD pages 49–50)
What This Means (2025 FDD)
According to the 2025 Craters & Freighters Franchise Disclosure Document, franchisees must maintain the email accounts established by Craters & Freighters for their franchised business. Franchisees are required to use these email accounts for all communications within the Craters & Freighters system and with the public.
Furthermore, franchisees are prohibited from creating or using any alternative or modified versions of the email addresses associated with these accounts. This suggests that Craters & Freighters aims to maintain a consistent and standardized communication approach across all its franchise locations.
As partial consideration for the Technology Fee, Craters & Freighters will establish up to seven email accounts for the franchisee to use exclusively for the franchised business. If a franchisee needs more than the provided seven email accounts, they can request additional accounts but will have to pay Craters & Freighters' then-current rate for each additional account, which will be added to their Technology Fee.