Is a Craters & Freighters franchisee allowed to create alternative email addresses associated with the franchised business?
Craters_Freighters Franchise · 2025 FDDAnswer from 2025 FDD Document
- 6.9 Email Account(s).
Franchisee must maintain the email account(s) established by Franchisor for Franchisee's Franchised Business.
Franchisee agrees to use such email account(s) at all times when communicating within the System and the public.
Franchisee may not create or use any alternative or deviations of any email address(es) associated with such email account(s).
Source: Item 22 — CONTRACTS (FDD pages 49–50)
What This Means (2025 FDD)
According to the 2025 Craters & Freighters Franchise Disclosure Document, franchisees are required to use the email accounts established by the franchisor for all communications related to the franchised business. This includes communication within the Craters & Freighters system and with the public.
The FDD explicitly states that franchisees are not allowed to create or use any alternative email addresses or deviations of the email addresses associated with the account provided by Craters & Freighters. This policy ensures consistent branding and communication standards across all franchise locations.
This restriction is a fairly common practice in franchising, as franchisors often want to maintain control over brand messaging and customer interactions. By mandating the use of specific email accounts, Craters & Freighters can monitor communications, ensure compliance with marketing strategies, and protect the brand's reputation. A prospective franchisee should be aware of this requirement and factor it into their business operations.