What evaluation forms and surveys must a Craters & Freighters franchisee use during inspections?

According to Craters & Freighters' 2025 Franchise Disclosure Document, franchisees must cooperate fully with the franchisor, its affiliates, or designees during inspections. This cooperation includes using any evaluation forms and surveys prescribed by Craters & Freighters.

This means that as part of the franchise agreement, Craters & Freighters retains the right to inspect a franchisee's business operations to ensure compliance with the agreement and system standards. These inspections can involve reviewing the premises, interviewing personnel and customers, and scrutinizing business records.

The obligation to use evaluation forms and surveys provided by Craters & Freighters ensures that the franchisor can gather consistent data across all franchise locations. This data helps Craters & Freighters monitor brand standards, identify areas for improvement, and ensure customer satisfaction. For a prospective franchisee, this highlights the importance of adhering to the franchisor's prescribed methods and tools for self-evaluation and compliance.

It is important to note that the FDD does not specify the exact types of evaluation forms and surveys that Craters & Freighters might require. A prospective franchisee should ask Craters & Freighters for examples of these forms and surveys during the due diligence process to fully understand the scope of the inspections and the data collection involved.