What constitutes 'detrimental conduct' by a Craters & Freighters franchisee that could lead to termination?

stitute a material breach of this Agreement by Franchisee, so long as Franchisor verifies Franchisee's alleged default(s) of such Lease.

• 6.13 Compliance with System Standards. To protect the reputation and goodwill of Franchisor and the System, and to maintain uniform standards of operation under the Marks, Franchisee will conduct the Franchised Business in strict accordance with the specifications, standards, operating procedures, and rules set forth in this Agreement, the Operations Manuals, and otherwise established and communicated by Franchisor (collectively the "System Standards"). Franchisee acknowledges the System Standards are intended to protect Franchisor's standards, systems, names, Marks, Confidential Information, and Trade Secrets (including but not limited to the Proprietary Software) and are not intended to control the day-to-day operation of Franchisee's Franchised Business. Franchisee further acknowledges and agrees that Franchisee's Franchised Business will be under the control of the Franchisee at all times and that Franchisee will be solely responsible for the day-to-day operation of the business. Any failure or refusal by Franchisee to comply with the System Standards will be a material default by Franchisee under this Agreement.
• 6.14 Display of Logo. Throughout the duration of this Agreement, Franchisee will use and display the Marks and will make the Craters & Freighters logo ("Logo") the primary focus of identification on all promotional and direct mail, such as on letterhead, envelopes, and sales material. Any signage used on buildings, trucks, or billboards in connection with the Franchised Business will

display the Logo. Any use and display of the Marks or the Logo must be done in compliance with Franchisor's then-current brand identity design standards.

• 6.15 Management of the Franchised Business. Franchisee must manage and operate the Franchised Business in an ethical and honorable manner. Franchisee must ensure that all those working at the Franchised Business provide courteous and professional services to customers and always keep the customers' interests in mind while protecting the goodwill of the Marks, System, and Franchised Business. Franchisee must handle all customer complaints and requests for refunds and adjustments in a manner consistent with applicable laws and regulations and Franchisor's applicable standards and specifications. Franchisee must also work with other Craters & Freighters franchisees in an ethical, honorable, and cooperative manner. Franchisor cannot willfully engage in a course of conduct which includes any misrepresentations or deceptive or unlawful acts or practices in connection with offering and/or selling products and services to customers.
• 6.16 Periodic Ongoing Training; Convention and Regional Meetings. Franchisee's manager(s) will attend periodic courses or training meetings with respect to new methods, techniques, equipment, services, and procedures, at such times and locations that Franchisor designates.

Source: Item 22 — CONTRACTS (FDD pages 49–50)