Under what conditions might Crab N Spice charge a fee for support?
Crab_N_Spice Franchise · 2024 FDDAnswer from 2024 FDD Document
ing operating problems you encounter.* If you request, we will provide advice to you (by telephone or electronic communication) regarding improving and developing your business, and resolving operating problems you encounter, to the extent we deem reasonable. If we provide in-person support in response to your request, we may charge a fee (currently $500 per day) plus any out-of-pocket expenses (such as travel, lodging, and meals for our employees providing onsite support). (Section 5.5).
- D. Establishing prices. Upon your request, we will provide recommended prices for products and services. (Section 5.5).
- E. Establishing and using administrative, bookkeeping, accounting, and inventory control procedures. We will provide you our recommended procedures for administration,
bookkeeping, accounting, and inventory control. (Section 5.5).
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 20–27)
What This Means (2024 FDD)
According to the 2024 Crab N Spice Franchise Disclosure Document, Crab N Spice may charge a franchisee a fee for providing in-person support. Specifically, if a franchisee requests advice regarding improving and developing their business or resolving operating problems, Crab N Spice will provide advice via telephone or electronic communication to the extent they deem reasonable. However, if the franchisee requests in-person support, Crab N Spice may charge a fee.
The fee for in-person support is currently $500 per day, in addition to any out-of-pocket expenses incurred by Crab N Spice employees providing the support. These out-of-pocket expenses include travel, lodging, and meals. This means that a franchisee needing on-site assistance from Crab N Spice could face significant costs beyond the daily support fee.
In addition, if a franchisee needs to send a new general manager to the initial training program, Crab N Spice will charge a fee, which is currently $250. Otherwise, Crab N Spice does not currently require additional training programs or refresher courses, but they have the right to do so.