Under what condition might Crab N Spice charge a fee for support?
Crab_N_Spice Franchise · 2024 FDDAnswer from 2024 FDD Document
| If you request, we will provide advice to you (by telephone or electronic | |
|---|---|
| communication) regarding improving and developing your business, and resolving operating | |
| problems you encounter, to the extent we deem reasonable. If we provide in-person support in | |
| response to your request, we may charge a |
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 20–27)
What This Means (2024 FDD)
According to Crab N Spice's 2024 Franchise Disclosure Document, while the company offers advice via telephone or electronic communication for improving business operations and resolving issues, they may charge a fee for in-person support.
Specifically, if a Crab N Spice franchisee requests in-person support, the franchisor may charge a fee of $500 per day, along with reimbursement for any out-of-pocket expenses incurred. These expenses include travel, lodging, and meals for the employees providing the on-site support.
This policy means that franchisees should carefully consider whether on-site support is necessary, weighing the cost against the potential benefits. Utilizing telephone or electronic communication for advice may be a more cost-effective solution for resolving operational problems, if deemed reasonable by Crab N Spice.