Is Crab N Spice obligated to provide in-person support to franchisees after they open?
Crab_N_Spice Franchise · 2024 FDDAnswer from 2024 FDD Document
loyment are your sole responsibility.
- C. Improving and developing your business; resolving operating problems you encounter. If you request, we will provide advice to you (by telephone or electronic communication) regarding improving and developing your business, and resolving operating problems you encounter, to the extent we deem reasonable. If we provide in-person support in response to your request, we may charge a fee (currently $500 per day) plus any out-of-pocket expenses (such as travel, lodging, and meals for our employees pro
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 20–27)
What This Means (2024 FDD)
According to Crab N Spice's 2024 Franchise Disclosure Document, they are not obligated to provide in-person support after the business opens. However, if a franchisee requests advice to improve their business or resolve operational problems, Crab N Spice will provide advice via telephone or electronic communication to the extent they deem reasonable.
If in-person support is requested and provided, Crab N Spice may charge a fee of $500 per day, along with covering any out-of-pocket expenses like travel, lodging, and meals for their employees. This means that while Crab N Spice offers support, it is at their discretion and potentially at the franchisee's expense if it requires on-site assistance.
This arrangement is fairly typical in the franchise industry. Franchisors often provide initial training and support, but ongoing in-person support may come with additional costs. It is important for prospective Crab N Spice franchisees to factor in these potential expenses when budgeting for their franchise and to clarify the circumstances under which in-person support would be necessary and how frequently it might be needed.