If a Crab N Spice franchisee requests advice, what methods of communication will be used?
Crab_N_Spice Franchise · 2024 FDDAnswer from 2024 FDD Document
ing operating problems you encounter.* If you request, we will provide advice to you (by telephone or electronic communication) regarding improving and developing your business, and resolving operating problems you encounter, to the extent we deem reasonable. If we provide in-person support in response to your request, we may charge a fee (currently $500 per day) plus any out-of-pocket expenses (such as travel, lodging, and meals for our employees pro
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 20–27)
What This Means (2024 FDD)
According to the 2024 Crab N Spice Franchise Disclosure Document, if a franchisee requests advice regarding improving and developing their business or resolving operating problems, Crab N Spice will provide advice via telephone or electronic communication, to the extent they deem reasonable.
Crab N Spice may also provide in-person support, but this is not guaranteed. If in-person support is provided, Crab N Spice may charge a fee of $500 per day, along with reimbursement for out-of-pocket expenses such as travel, lodging, and meals for their employees providing the support.
This is a fairly standard approach in franchising, where franchisors offer remote support as a first line of assistance, with on-site visits reserved for more complex issues or specific requests. Franchisees should be aware of the potential costs associated with on-site support and factor that into their budget and decision-making process.