What are some examples of what a Crab N Spice inspection might include?
Crab_N_Spice Franchise · 2024 FDDAnswer from 2024 FDD Document
o. Franchisee shall give CNS Franchising
unlimited access to Franchisee's point of sale system and other software systems used in the Business, by any means designated by CNS Franchising.
- 7.8 Customer Evaluation and System Compliance Programs. Franchisee shall participate at its own expense in programs required from time to time by CNS Franchising for obtaining customer evaluations and/or reviewing Franchisee's compliance with the System, which may include (but are not limited to) a customer feedback system, customer survey programs, and mystery shopping. CNS Franchising shall share with Franchisee the results of these programs, as they pertain to the Business. Franchisee must meet or exceed any minimum score requirements set by CNS Franchising for such programs.
Source: Item 22 — CONTRACTS (FDD pages 50–51)
What This Means (2024 FDD)
According to Crab N Spice's 2024 Franchise Disclosure Document, inspections may involve reviewing a franchisee's compliance with the System. This can include programs for obtaining customer evaluations, customer survey programs, and mystery shopping.
Crab N Spice shares the results of these programs with the franchisee as they pertain to their specific business. Franchisees must meet or exceed any minimum score requirements set by Crab N Spice for these programs.
Additionally, Crab N Spice retains the right to conduct audits or inspections. Franchisees are required to cooperate with and permit these audits or inspections by Crab N Spice or its agents or contractors.