What activities may be included in a CNS Franchising inspection of a Crab N Spice location?
Crab_N_Spice Franchise · 2024 FDDAnswer from 2024 FDD Document
o. Franchisee shall give CNS Franchising
unlimited access to Franchisee's point of sale system and other software systems used in the Business, by any means designated by CNS Franchising.
- 7.8 Customer Evaluation and System Compliance Programs. Franchisee shall participate at its own expense in programs required from time to time by CNS Franchising for obtaining customer evaluations and/or reviewing Franchisee's compliance with the System, which may include (but are not limited to) a customer feedback system, customer survey programs, and mystery shopping. CNS Franchising shall share with Franchisee the results of these programs, as they pertain to the Business. Franchisee must meet or exceed any minimum score requirements set by CNS Franchising for such programs.
- 7.9 Payment Systems. Franchisee shall accept payment from customers in any form or manner designated by CNS Franchising (which may include, for example, cash, specific credit and/or debit cards, gift cards, electronic fund transfer systems, and mobile payment systems). Franchisee shall purchase or lease all equipment and enter into all business relationships necessary to accept payments as required by CNS Franchising. Franchisee must at all times comply with payment card industry data security standards (PCI-DSS).
- 7.10 Gift Cards, Loyalty Programs, and Incentive Programs. At its own expense, Franchisee shall sell or otherwise issue gift cards, certificates, or other pre-paid systems, and participate in any customer loyalty programs, membership/subscription programs, or customer incentive programs, designated by CNS Franchising, in the manner specified by CNS Franchising in the Manual or otherwise in writing. Franchisee shall honor all valid gift cards and other pre-paid systems, regardless of whether issued by Franchisee or another Crab N Spice business. Franchisee shall comply with all procedures and specifications of CNS Franchising related to gift cards, certificates, and other pre-paid systems, or related to customer loyalty, membership/subscription, or customer incentive programs.
Source: Item 22 — CONTRACTS (FDD pages 50–51)
What This Means (2024 FDD)
According to Crab N Spice's 2024 Franchise Disclosure Document, franchisees must participate in programs required by CNS Franchising to obtain customer evaluations and review compliance with the Crab N Spice system. These programs may include a customer feedback system, customer survey programs, and mystery shopping.
CNS Franchising will share the results of these programs with the franchisee as they pertain to their business. Franchisees must meet or exceed any minimum score requirements set by CNS Franchising for these programs.
Furthermore, Crab N Spice franchisees must provide CNS Franchising with unlimited access to their point of sale system and other software systems used in the business, by any means designated by CNS Franchising. Franchisees are also required to protect the confidentiality and security of all software systems and abide by any System Standards related to them. These standards are defined as the mandatory procedures, requirements, and standards determined by CNS Franchising, which may include standards for business metrics, cleanliness, customer service, design, equipment, inventory, marketing, operating hours, presentation of marks, product and service offerings, quality, reporting, safety and technology.