Must a Cr3 American Exteriors franchisee use video conferencing?

According to Cr3 American Exteriors's 2025 Franchise Disclosure Document, franchisees must obtain and use a Windows compatible computer with high-speed internet access and video conferencing capabilities. This is a requirement for operating the franchised business.

The computer system is essential for various functions, including soliciting clients, managing schedules, and handling business operations. Franchisees are responsible for securing and safeguarding all data stored on their computers related to clients, vendors, and transactions.

Cr3 American Exteriors reserves the right to change the computer system requirements at any time, and franchisees are obligated to update and upgrade their systems accordingly. The FDD estimates the initial cost of the computer system and other equipment to be up to $3,000. While Cr3 American Exteriors is not obligated to provide ongoing maintenance or upgrades, they will do so to the extent practicable. They also reserve the right to require franchisees to purchase a service contract for the computer system in the future, with a current annual cost of approximately $1,500.