Can Cr3 American Exteriors change the required computer system for franchisees?
Cr3_American_Exteriors Franchise · 2025 FDDAnswer from 2025 FDD Document
ion is solely for training and educational | | | purposes. Each franchisee is solely responsible for establishing their own prices. | | You may obtain your computer hardware from any vendor so long as the computer system meets our requirements. You will be solely responsible for the acquisition, operation, maintenance, and upgrading of the computer system. We reserve the right to change the computer system at any time and require you to update and upgrade your system. There are no contractual limits on the frequency and cost of your obligations to maintain, upgrade, and update the computer systems in conformance with our directives. We need not reimburse you for any costs that you incur due to a change in the computer system. We estimate that the cost of the computer system and other equipment listed above is up to $3000.
Neither we, nor any affiliate or third party, is obligated to provide ongoing maintenance, repairs, upgrades, or updates for the computer system; however, we will do so to the extent practicable under the circumstances.
We currently do not require that you purchase a maintenance, repair, upgrade, or update service contract for the computer system, but we reserve the right to do so in the future. The current annual cost of a service contract is about $1,500.
Independent Access to Information. There are no contractual limits imposed upon our access to a your computer information. We have and you are required to provide independent access to the information that will be generated or stored in your computer systems which includes, but is not limited to, customer, transaction, and operational information. You must at all times give us unrestricted and independent electronic access to your computer systems and information. We have the right to review your business operations, in person, by mail, or electronically, and to inspect your operations and obtain your paper and electronic business records related to the Franchised Business and any other operations taking place through your Franchised Business. If, as part of a review of your business, we request a copy of any business records, y
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 32–37)
What This Means (2025 FDD)
According to Cr3 American Exteriors' 2025 Franchise Disclosure Document, Cr3 American Exteriors reserves the right to change the computer system at any time and can require franchisees to update their systems. There are no contractual limits regarding the frequency and cost for franchisees to maintain, upgrade, and update their computer systems to comply with Cr3 American Exteriors' directives. Cr3 American Exteriors is not obligated to reimburse franchisees for any costs incurred due to changes in the computer system. The estimated cost of the initial computer system and other equipment is up to $3,000.
Currently, Cr3 American Exteriors does not require franchisees to purchase a maintenance, repair, upgrade, or update service contract for the computer system, but they reserve the right to do so in the future. The current annual cost of a service contract is about $1,500. Franchisees are responsible for the acquisition, operation, maintenance, and upgrading of the computer system.
Cr3 American Exteriors also requires independent access to the information generated or stored in the franchisee's computer systems, including customer, transaction, and operational information. Franchisees must provide unrestricted and independent electronic access to their computer systems and information at all times. This allows Cr3 American Exteriors to review business operations and inspect records related to the franchised business.