Are Counselor Realty franchisees trained on office policies?

According to the 2025 Counselor Realty Franchise Disclosure Document, training on office policies is provided. The table of contents of the Counselor Realty Franchise Policy Guidelines includes a section on "Office Policies" that is 17 pages in length. This suggests that franchisees receive documentation and, potentially, training covering the policies and procedures they must implement in their franchised office.

Counselor Realty also provides supplemental initial and ongoing training in various aspects of establishing and operating the business at the franchisee's request. This training is coordinated by Counselor's Franchise Chairperson at a designated "Counselor" office. While the FDD does not explicitly state that the 17-page section on office policies is covered during this supplemental training, it is reasonable to assume that franchisees can request training on this topic.

Prospective franchisees should inquire with Counselor Realty about the specific content covered in the initial and ongoing training programs, and whether the 17 pages of material related to office policies are reviewed as part of the training process. Understanding the scope and depth of training on office policies will help franchisees effectively manage their business and ensure compliance with Counselor Realty's standards.