Can Cordova reject a franchisee's request for supplemental training?
Cordova Franchise · 2025 FDDAnswer from 2025 FDD Document
s and other wages.
- (3) Franchisee shall pay all costs and expenses incurred by Franchisee and, those attending training on behalf of Franchisee, in connection with Franchisee's participation in all Training Programs and, satisfaction of Franchisee's Training Program obligations as designated by Franchisor.
- (4) Subject to Franchisor's approval and agreement, Franchisor may offer supplemental training to Franchisee at Franchisee's Administrative Office, within Franchisee's Operating Territory, remotely through online web based conferencing (hereinafter referred to as "Supplemental Training"). Franchisor, in Franchisor's Reasonable Business Judgment, reserves the right to reject or approve of any request by Franchisee for Supplemental Training. If Franchisor does agree to offer and provide Supplemental Training, Franchisee shall pay to Franchisor a supplemental training fee at the rate of $500 per trainer per day plus, if applicable, reimbursement of travel and hotel accommodation expenses incurred by Franchisor (the "Supplemental Training Fee"). Franchisee agrees that in each instance where Franchisee hires a new Operating Manager, and/or Franchisor, in Franchisor's Reasonable Business Judgment, determines that Franchisee is not satisfying and/or meeting Franchisor's operational standards, then Franchisor may require that Franchisee, and/or, as applicable, Franchisee's Operating Manager participate in, and successfully complete, Supplemental Training pay the Supplemental Training Fees designated by Franchisor. Supplemental Training Fees shall be pre-paid in advance of training and upon submission of invoice by Franchisor to Franchisee.
- (5) Franchisor, in Franchisor's Reasonable Business Judgment must approve of all individuals attending and participating in
Source: Item 23 — RECEIPTS (FDD pages 44–195)
What This Means (2025 FDD)
According to Cordova's 2025 Franchise Disclosure Document, Cordova has the right to reject a franchisee's request for supplemental training. Cordova may offer supplemental training to a franchisee at the franchisee's administrative office, within the operating territory, or remotely through online web-based conferencing. However, Cordova reserves the right to reject or approve any request for supplemental training in its reasonable business judgment.
If Cordova agrees to offer supplemental training, the franchisee must pay a supplemental training fee of $500 per trainer per day, plus reimbursement of travel and hotel accommodation expenses incurred by Cordova, if applicable. Cordova may also require a franchisee or their operating manager to participate in and successfully complete supplemental training if Cordova determines that the franchisee is not meeting operational standards or when a new operating manager is hired.
Cordova must approve all individuals attending and participating in the training program and all supplemental training programs. All participants in the training program must qualify as either an owner or operating manager and, prior to training, must have executed the Owner and Spouse Agreement and Guaranty or the Confidentiality Agreement, respectively. This ensures that only authorized personnel receive the training and are bound by the necessary agreements.