Where must I purchase the System Supplies designated by Cordova for my Cordova franchise?
Cordova Franchise · 2025 FDDAnswer from 2025 FDD Document
her us or our designated supplier:
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- System Supplies You must maintain an initial and ongoing inventory of System Supplies. You must purchase the System Supplies, as designated by us, from us, our affiliates, and/or our designated suppliers.
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- Branded Items and Marketing Materials All materials bearing the Licensed Marks including, but not limited to, stationary, business cards, brochures, apparel, signs and displays, must meet our standards and specifications and must be purchased from us directly or our designated suppliers. All of your marketing materials must comply with our standards and specifications and must be approved by us before you use them. You may market your Cordova Business through approved digital media and social media platforms provided that you do so in accordance with our digital media and social media policies. You must purchase all branded marketing materials from either us or our designated exclusive supplier. We may require that you exclusively use, at your cost, our designated supplier for social and digital media marketing services and exclusively use, at your cost, our social media platforms, vendors and marketing channels.
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- Business Management System and Computer Equipment Currently you are required to purchase, license, and utilize Crelate as the customer relationship management system, as well as the payroll, accounting, and VoIP systems, and such other Business Management Systems as designated in the Manuals. We may change the Business Management Systems at any time in our Manuals. You must purchase and maintain a computer system at your Administrative Office. In general, you will be required to obtain a computer system that will consist of certain hardware, software, and peripheral devices such as printers.
Source: Item 8 — RESTRICTIONS ON SOURCES OF PRODUCTS AND SERVICES (FDD pages 19–22)
What This Means (2025 FDD)
According to Cordova's 2025 Franchise Disclosure Document, franchisees must purchase System Supplies from Cordova, its affiliates, and/or its designated suppliers. These System Supplies are designated by Cordova.
The FDD also states that all materials bearing the Licensed Marks, such as stationary, business cards, brochures, apparel, signs, and displays, must meet Cordova's standards and specifications. Franchisees must purchase these branded items directly from Cordova or its designated suppliers. Additionally, all marketing materials must comply with Cordova's standards and specifications and must be approved by Cordova before use. Franchisees must purchase all branded marketing materials from Cordova or its designated exclusive supplier.
If Cordova does not designate a supplier for a particular item in the manuals, franchisees must purchase those products, supplies, and services from suppliers who meet Cordova's specifications and standards. Cordova estimates that purchases from approved suppliers, including designated exclusive suppliers, will represent approximately 75% of the total purchases and leases for establishing the franchised business and about 30% of the ongoing operating expenses.