What level of employees must have access to the Cordova Manuals?

According to Cordova's 2025 Franchise Disclosure Document, franchisees must ensure that all System Supplies and Approved Services and Products are prepared, maintained, and served in accordance with the System standards and Manuals. This implies that employees involved in these activities must have access to the relevant sections of the Cordova manuals to perform their duties correctly.

While the FDD does not explicitly state which specific employee levels must have access to the manuals, it emphasizes the franchisee's responsibility for the management and supervision of employees. This suggests that the franchisee must determine which employees require access to the manuals based on their roles and responsibilities within the Cordova business.

Given that Cordova places a strong emphasis on maintaining System standards, it is crucial for franchisees to ensure that all employees who handle System Supplies or are involved in providing Approved Services and Products are properly trained and have access to the necessary information in the manuals. This will help maintain consistency and quality across all Cordova franchise locations.