What are some of the computer system requirements for a Cordova franchisee's Administrative Office?
Cordova Franchise · 2025 FDDAnswer from 2025 FDD Document
ystems at any time in our Manuals. You must purchase and maintain a computer system at your Administrative Office. In general, you will be required to obtain a computer system that will consist of certain hardware, software, and peripheral devices such as printers. You will be required to meet our requirements involving back office and customer relationship management systems, security systems, printers, back-up systems, and high-speed internet access.
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- Computer System You must purchase and maintain a computer system at your Administrative Office. In general, you will be required to obtain a computer system that will consist of certain hardware, software, and peripheral devices such as printers.
Source: Item 8 — RESTRICTIONS ON SOURCES OF PRODUCTS AND SERVICES (FDD pages 19–22)
What This Means (2025 FDD)
According to Cordova's 2025 Franchise Disclosure Document, franchisees are required to purchase and maintain a computer system at their Administrative Office. This system generally includes hardware, software, and peripheral devices like printers. Cordova mandates specific requirements for back office and customer relationship management systems, security systems, printers, back-up systems, and high-speed internet access.
Cordova franchisees must also purchase, license, and utilize Crelate as the customer relationship management system, along with payroll, accounting, and VoIP systems, and other Business Management Systems as specified in the Manuals. Cordova retains the right to change these Business Management Systems at any time through updates to the Manuals. This means franchisees need to stay updated with any changes to these systems and be prepared to adapt to new software or platforms as required by Cordova.
These requirements ensure that all Cordova franchises operate with standardized and secure systems, which helps maintain consistency and quality across the brand. However, franchisees should be aware of the potential costs associated with purchasing and maintaining these systems, as well as the ongoing need to update and adapt to changes mandated by Cordova. Prospective franchisees should inquire about the specific hardware and software requirements, approved vendors, and estimated costs to budget accordingly.