Can Cordova change the required Business Management Systems?

According to Cordova's 2025 Franchise Disclosure Document, Cordova can change the required Business Management Systems. Currently, franchisees must purchase, license, and utilize Crelate as the customer relationship management system, as well as the payroll, accounting, and VoIP systems, and such other Business Management Systems as designated in the Manuals. Cordova retains the right to modify these systems at any time by updating the Manuals.

This means that a prospective Cordova franchisee must be prepared to adapt to changes in the required software and systems. These changes could involve additional costs for new software licenses, implementation, or training. It is common for franchisors to update their technology systems to improve efficiency or comply with new regulations, but franchisees should understand that these changes are at the discretion of Cordova.

It is important for potential franchisees to inquire about the frequency and potential costs associated with changes to the Business Management Systems. Understanding Cordova's historical approach to system updates and their policy on supporting franchisees during transitions can help in assessing the financial and operational impact of such changes.