factual

What aspects of Article 4 can Cordova modify unilaterally?

Cordova Franchise · 2025 FDD

Answer from 2025 FDD Document

4.C. OPERATIONS MANUAL

Franchisor shall provide Franchisee with access to the Operations Manual. The Operations Manual contains, as designated and determined by Franchisor, mandatory and, as applicable, suggested specifications, standards and operating procedures that Franchisor prescribes for Cordova Businesses. Franchisee shall operate the Franchised Business in strict accordance with the standards, specifications, and requirements set forth in the Operations Manual as, such standards, specifications, and requirements including, but not limited to, the Approved Services and Products, System Supplies, and, authorized and designated suppliers, as of the Effective Date of this Agreement, and, as they may be supplemented, modified, changed, and/or replaced in the future and, from time to time, by Franchisor, in Franchisor's Reasonable Business Judgment. Franchisee shall keep and maintain the confidentiality of the Operations Manual and shall keep and maintain all files, data and information contained in the Operations Manual in a secure location and/or in a protected confidential state and, as otherwise directed by Franchisor. The master copy and official version of the Operations Manual is and shall be the copy and/or version maintained and designated by Franchisor in Franchisor's ordinary course of business.

Franchisor shall provide Franchisee with reasonable notice of modifications and changes made to the Operations Manual and, such notice may take form of electronic communications including emails and, if the Operations Manual is maintained on an online web based platform, notifications within said platform. Franchisor shall provide Franchisee with a reasonable period of time, as determined by Franchisor, in Franchisor's Reasonable Business Judgment, to implement change and modifications to the as set forth in the Operations Manual. Without limitation to the foregoing, Franchisee may only offer and sell the Approved Services and Products and utilize the System Supplies as designated by Franchisor, in Franchisor's Reasonable Business Judgment, in the Operations Manual and, in accordance with the terms, specifications and requirements set forth in the Operations Manual and as Franchisor may supplement and modify the Operations Manual from time to time or, as Franchisor may otherwise designate in writing.

Source: Item 23 — RECEIPTS (FDD pages 44–195)

What This Means (2025 FDD)

According to Cordova's 2025 Franchise Disclosure Document, Article 4.C concerns the Operations Manual. Cordova can modify the Operations Manual, which contains mandatory and suggested specifications, standards, and operating procedures for Cordova Businesses. These modifications can include changes to Approved Services and Products, System Supplies, and authorized suppliers.

Cordova will provide franchisees with reasonable notice of these changes, potentially through electronic communications or notifications on an online platform where the Operations Manual is maintained. The franchisor will also allow a reasonable period for franchisees to implement these changes. The master copy of the Operations Manual is maintained and designated by Cordova.

This means that as a Cordova franchisee, you must strictly adhere to the Operations Manual, including any changes made by Cordova. It is crucial to stay informed of any updates to ensure compliance and maintain the confidentiality of the Operations Manual. Failure to comply with these standards could result in a breach of the franchise agreement.

Disclaimer: This information is extracted from the 2025 Franchise Disclosure Document and is provided for research purposes only. It does not constitute legal or financial advice. Consult with a franchise attorney before making any investment decisions.