Where can Corcoran franchisees access the P&P Manual?
Corcoran Franchise · 2025 FDDAnswer from 2025 FDD Document
10.2 P&P Manual. You will be provided with access to the P&P Manual on our intranet site (and/or any successor internet portal and/or application). The P&P Manual contains various suggestions as well as certain mandatory specifications, standards and operating procedures that we have developed as part of the System, and includes the Brand Standards. You acknowledge that the mandatory provisions of the P&P Manual are designed to protect our standards and systems, our Marks and the goodwill associated with the System, and not to control the day-to-day operation of the Business. You must comply with all mandatory provisions in the P&P Manual and ensure compliance with such mandatory provisions by your brokers, independent sales associates, employees, Responsible Broker and Related Parties for the protection of the Corcoran® brand and System.
We reserve the right to make reasonable changes in the P&P Manual (and Brand Standards) that we determine are appropriate in our Reasonable Business Judgment for the continued success and development of the System and its franchisees. We may also modify the P&P Manual at any time to reflect changes in the System and will reflect those in the P&P Manual located on the extranet site. At your own expense, at the applicable then-current fees and costs, you must adopt on a timely basis (but no later than ninety (90) days after notice) any such modifications. If there is any conflict, discrepancy or ambiguity between the terms of this Agreement and the P&P Manual, the terms of this Agreement will control. If a dispute arises over the P&P Manual contents, the master copy that we maintain on our internet site, will control.
Source: Item 23 — RECEIPTS (FDD pages 75–276)
What This Means (2025 FDD)
According to Corcoran's 2025 Franchise Disclosure Document, franchisees will have access to the P&P Manual through Corcoran's intranet site, or any successor internet portal or application. The P&P Manual includes suggestions, mandatory specifications, standards, and operating procedures developed as part of the Corcoran system, including Brand Standards.
The P&P Manual's mandatory provisions are designed to protect Corcoran's standards, systems, marks, and goodwill, rather than to control the day-to-day operations of the franchisee's business. Franchisees must comply with all mandatory provisions in the P&P Manual and ensure that their brokers, independent sales associates, employees, Responsible Broker, and Related Parties also comply. This compliance is crucial for protecting the Corcoran brand and system.
Corcoran retains the right to make reasonable changes to the P&P Manual and Brand Standards, reflecting these changes on the extranet site. Franchisees are responsible for adopting these modifications in a timely manner, specifically within 90 days of receiving notice, and at their own expense, including applicable fees and costs. In case of any conflict between the Franchise Agreement and the P&P Manual, the terms of the Franchise Agreement will take precedence. If there is a dispute over the P&P Manual's contents, the master copy maintained by Corcoran on its internet site will be the controlling version.