Under what circumstances can Cool Binz refer NORA business to another affiliate?
Cool_Binz Franchise · 2025 FDDAnswer from 2025 FDD Document
If a NORA job is referred to you, you agree to abide by the System, methods and procedures, as outlined in the Operations Manual and System Standards or otherwise in writing (as defined in Section 3.E of this Agreement), which include, but are not limited to the following:
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- Respond to the Customer within 60 minutes with acceptance and scheduling information. If a call comes in after your normal operating hours, you must respond within 60 minutes of opening. If you do not make contact with the Customer within two (2) hours of receiving a job (or two (2) hours of opening if it came in after hours), the job will be deemed to have been turned down. We may then assign the job to the closest Affiliate in compliance with their franchise agreement with no compensation to you.
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- If you are conducting a NORA project, and the Customer has additional requirements, you agree to follow those requirements, which will be provided to you in writing. You may be required to sign a contract with the Customer amending the base NORA national contract for that service location. All work is subject to the terms, conditions and pricing established by us for that national contract or the National Strategic Partner as a prerequisite for participation in these programs. These terms may vary depending on the situations and circumstances.
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- At your option, you may decide not to perform Services for any one (1) or more of the NORA(s) contracted in your Territory. You agree to allow us to select another COOL BINZ Affiliate to perform the work with no further obligation to you.
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- In the event that you do not comply with all of the requirements in a NORA national contract, or if we are directed by a NORA Customer at any time for any reason to not have you perform a NORA job in the Territory, then we reserve the right to refer such NORA business to another COOL BINZ Affiliate and you agree to fully indemnify us for any non-compliant work you perform on a NORA project. If a NORA Customer expresses a concern about you, we will cooperate with you to resolve the NORA's concerns. However, after we exercise what we believe to be reasonable efforts to rectify the problem, if the NORA continues to refuse to do business with you, or you decline to do business with them, then you agree that any Affiliate that we designate may provide services for that NORA in the Territory. In any event, neither the Affiliate nor we (a) are liable or obligated to pay you any
Source: Item 23 — RECEIPTS (FDD pages 63–238)
What This Means (2025 FDD)
According to Cool Binz's 2025 Franchise Disclosure Document, there are several circumstances under which Cool Binz may refer National or Regional Account (NORA) business to another affiliate. Firstly, if a franchisee fails to contact a NORA customer within two hours of receiving the job (or two hours after opening if the job came in after hours), Cool Binz may assign the job to the closest affiliate without compensating the original franchisee. This emphasizes the importance of prompt responsiveness in handling NORA referrals.
Secondly, a Cool Binz franchisee can voluntarily opt out of performing services for one or more NORAs contracted in their territory, in which case Cool Binz can select another affiliate to perform the work. This provides franchisees with some flexibility in managing their workload and service preferences.
Thirdly, if a Cool Binz franchisee fails to comply with all the requirements in a NORA national contract, or if a NORA customer directs Cool Binz for any reason to not have that franchisee perform a NORA job, Cool Binz reserves the right to refer the business to another affiliate. In cases where a NORA customer expresses concerns about a franchisee, Cool Binz will attempt to resolve the issue, but if the NORA continues to refuse service from that franchisee, another affiliate may be designated to provide services. In any of these scenarios, the original franchisee is not entitled to any proceeds from the services provided to the NORA customer by another affiliate.