Does Cool Binz provide a contact telephone number for franchisees to communicate with them?

You will have access to information helpful to the operation of the COOL BINZ Business based on reports you submit to us and/or inspections that we make. In addition, we may furnish guidance to you, to the extent we determine necessary in our sole discretion, on the following topics:

• 1. new products, services, and methods which we may have discovered or have developed for the System;
• 1. the purchase and use of supplies, uniforms, equipment, and products;
• 1. the formulation and implementation of advertising and promotional programs using such merchandising, marketing, and advertising research data and advice as we may periodically develop for use in your local market;
• 1. the financial and daily operation of the COOL BINZ Business including its accounting and record keeping functions;
• 1. support for our required franchise software management system, as defined in the Licensing Agreement;
• 1. A contact telephone number, which may be used by you for communications with us;
• 1. Periodic modifications to the Operations Manuals and periodic modifications to the System Standards;
• 1. Periodic refresher training courses and conferences, not to exceed one per year; and
• 1. other business and marketing advice.

This guidance will, at our discretion, be furnished in our confidential Operations Manual, bulletins, or other written materials, conferences, conventions, or other training sessions, toll-free telephone consultations, electronic communications, and in consultations at our office or the offices of the Business.

Source: Item 23 — RECEIPTS (FDD pages 63–238)