What happens if the Cool Binz business telephone is disconnected and not reinstalled?

According to Cool Binz's 2025 Franchise Disclosure Document, if a franchisee's right to use any telephone number associated with any mark expires or terminates, the franchisee must notify the telephone company and all telephone directory publishers and Internet directory listings of the termination or expiration. The franchisee must also authorize the transfer of these numbers and directory listings to Cool Binz or, at Cool Binz's direction, instruct the telephone company to forward all calls made to the franchisee's telephone number to numbers Cool Binz specifies. If the franchisee fails to do so, Cool Binz can take whatever action is necessary on the franchisee's behalf to affect these events. The franchisee must also agree to cooperate with Cool Binz to effectuate any change in telephone numbers or other transfers of Cool Binz's property to Cool Binz, including the signing of any forms, authorizations, or other documents necessary.

This means that upon termination or expiration of the franchise agreement, Cool Binz retains control over the business telephone number and listings. This ensures a smooth transition and prevents customer confusion. The franchisee is obligated to assist in transferring the phone number and listings to Cool Binz, and if they fail to do so, Cool Binz has the right to take action to make the transfer happen.

This is a fairly standard practice in franchising, as it protects the brand's identity and customer relationships. By controlling the phone number and listings, Cool Binz can ensure that customers continue to reach the company even after a franchise agreement ends. This clause highlights the importance of cooperation between the franchisee and franchisor during and after the franchise term.