Does the Cool Binz franchise agreement require franchisees to maintain professional behavior with all Customers, vendors and franchisor personnel?

Yes, according to the 2025 Cool Binz Franchise Disclosure Document, franchisees must adhere to good business practices, high standards of honesty, integrity, fair dealing, and ethical business conduct in all dealings with customers, suppliers, and Cool Binz personnel. This includes maintaining professional behavior with all customers, vendors, and Cool Binz personnel at all times. Franchisees are also required to notify Cool Binz if any action, suit, or proceeding is commenced against them or their legal entity.

This requirement is part of the System Standards that Cool Binz franchisees must follow. These standards are specified and periodically amended in the Operations Manual or in writing. System Standards may include standards and specifications regarding the use and display of the Marks, services and products authorized for sale, the use of supplies and equipment, a dress code, suppliers and vendors, vehicle appearance, business forms, designated suppliers, and insurance coverage.

For a prospective Cool Binz franchisee, this means that maintaining a professional and ethical approach in all business interactions is not just recommended but is a mandatory part of the franchise agreement. Failure to adhere to these standards could result in penalties or termination of the franchise agreement. Franchisees should ensure that they and their employees are aware of and comply with these standards to maintain a positive relationship with customers, vendors, and the franchisor.