To what device(s) will the COOL BINZ business phone number be forwarded?
Cool_Binz Franchise · 2025 FDDAnswer from 2025 FDD Document
ourselves for the costs incurred in connection with the development, maintenance and update of our website.
We will provide you the business phone number and fax number to be used by the Business. This number will be forwarded to any device that you choose. As part of your local marketing, this number must be dedicated to your COOL BINZ Business. You must maintain a 24-hour answering system on this business number, use an approved script for answering calls, and you must continually list the COOL BINZ Business in the primary Internet and telephone directory servicing the Territory and, at a minimum, to maintain a trademark listing advertising your Business in
Source: Item 23 — RECEIPTS (FDD pages 63–238)
What This Means (2025 FDD)
According to Cool Binz's 2025 Franchise Disclosure Document, the business phone number provided to the franchisee will be forwarded to any device of their choosing. As part of local marketing efforts, this number must be dedicated solely to the Cool Binz business.
Cool Binz requires franchisees to maintain a 24-hour answering system on this business number and use an approved script for answering calls. Additionally, franchisees must continually list the Cool Binz business in the primary Internet and telephone directory servicing their territory. At a minimum, they must maintain a trademark listing advertising their business in the primary directory servicing the territory.
Cool Binz also offers a service where selected phone calls to their toll-free number are forwarded to the franchisee. While Cool Binz will use commercially reasonable efforts to maintain this service 24/7, they do not guarantee that every call requesting service in the franchisee's territory will be routed to them. Cool Binz reserves the right to modify or terminate this service at any time, including requiring all customer calls to be directed through their toll-free line. The cost of this toll-free number and call forwarding is included in the Technology Fee.