Does the definition of Confidential Information for Cool Binz include customer information?

According to Cool Binz's 2025 Franchise Disclosure Document, the definition of Confidential Information does include customer information. Specifically, the FDD refers to 'Customer Information, as defined in Section 5.B below' as part of the Confidential Information. This means that Cool Binz franchisees are obligated to protect customer information as confidential.

Cool Binz requires franchisees to keep an up-to-date list of all current and former customers in the COOL BINZ Software. This list must include details such as the customer's name, telephone number, complete mailing address, frequency of service, last date serviced, and price of service. Cool Binz also has access to this information through the COOL BINZ Software and may utilize inbound and outbound call lists for marketing strategies.

As a Cool Binz franchisee, you are prohibited from using any Customer Information for purposes outside the normal operation of the business without prior written approval from Cool Binz. Additionally, franchisees cannot file suit against any of Cool Binz's customers without express written permission. Cool Binz retains the right to communicate with individuals on the customer list, highlighting the franchisor's control over customer relationships and data.