What customer information is a Cool Binz franchisee required to keep up-to-date in the COOL BINZ Software?

According to Cool Binz's 2025 Franchise Disclosure Document, franchisees are required to maintain a current list of all customers, both current and former, within the COOL BINZ Software. This requirement ensures that Cool Binz franchisees maintain detailed records of their customer base for operational and potentially marketing purposes.

The specific customer information that Cool Binz franchisees must keep up-to-date includes the customer's name, telephone number, complete mailing address, frequency of service, last date serviced, and the price of service. This collection of data points provides a comprehensive overview of each customer's interaction with the Cool Binz franchise, allowing for targeted service and communication strategies.

This requirement to maintain detailed customer information is fairly standard in franchising, particularly for service-oriented businesses. Accurate and up-to-date customer records are essential for efficient operations, effective marketing, and maintaining customer relationships. The COOL BINZ Software serves as the central repository for this information, ensuring consistency and accessibility across the franchise system. Cool Binz also owns any and all customer lists and their contents that they provide to you and/or that you subsequently develop during the normal course of operating the Business.