What is considered 'Customer Information' for a Cool Binz franchise?

According to Cool Binz's 2025 Franchise Disclosure Document, Customer Information includes a comprehensive list of both current and former customers, which franchisees are required to maintain within the Cool Binz Software. This information is critical for managing customer relationships and tracking service history.

The specific data points that constitute Customer Information are the customer's name, telephone number, complete mailing address, frequency of service, last date serviced, and price of service. This detailed record-keeping allows Cool Binz franchisees to effectively target marketing efforts, personalize service offerings, and analyze customer trends.

Cool Binz retains ownership of all customer lists provided to the franchisee and any lists developed during the operation of the business. This means that upon termination or expiration of the franchise agreement, the franchisee may be required to relinquish these customer lists to Cool Binz. This is a fairly standard practice in franchising, as the customer base is often considered a key asset of the franchised system. Franchisees should be aware of this stipulation and its implications for their business if they decide to leave the Cool Binz system.