What is considered 'Customer Information' as defined in the Cool Binz agreement?
Cool_Binz Franchise · 2025 FDDAnswer from 2025 FDD Document
You must keep an up-to-date list of all current and former Customers in the COOL BINZ Software, including their name, telephone number, complete mailing address, frequency of service, last date serviced, and price of service ("Customer Information"). You acknowledge and agree that we have available to us through the COOL BINZ Software, an electronic copy of a complete list of current and former Customers, including their name, telephone number, complete mailing address, frequency of service, last date serviced, and price of service, and other information concerning such Customers. You acknowledge and agree that we may have available to us through the phone company that we designate a listing of all inbound and outbound calls. The information will be utilized periodically in the development and execution of various marketing strategies for the mutual benefit of you and us. We retain sole discretion in the development of all marketing strategies. You promise not to use any Customer Information for any purpose other than in the normal operation of the Business without our prior written approval. You may not file suit against any of our Customers without our prior express written permission. We reserve the right to communicate with people on the Customer list.
Source: Item 23 — RECEIPTS (FDD pages 63–238)
What This Means (2025 FDD)
According to Cool Binz's 2025 Franchise Disclosure Document, Customer Information is specifically defined within the context of customer lists maintained in the COOL BINZ Software. This information is considered proprietary and owned by Cool Binz.
Customer Information includes a comprehensive list of current and former customers, detailing their name, telephone number, complete mailing address, frequency of service, last date serviced, and price of service. Cool Binz retains an electronic copy of this information through the COOL BINZ Software and may also access inbound and outbound call lists through a designated phone company. This data is used to develop and execute marketing strategies that benefit both the franchisee and Cool Binz.
As a Cool Binz franchisee, you are required to keep this customer list up-to-date within the COOL BINZ Software. You are explicitly prohibited from using this Customer Information for any purpose outside the normal operation of the franchised business without prior written approval from Cool Binz. Furthermore, franchisees are not allowed to file suit against any of Cool Binz's customers without express written permission, and Cool Binz reserves the right to communicate directly with individuals on the customer list.